DELIVERY AND RETURNS

FNGEEN Watches Delivery

We are pleased to offer free worldwide delivery on all of our items to all major destinations, so the price you see is the price you pay, no matter where in the world you live, we ship our FNGEEN watches worldwide.

reaching most of countries within 10 to 29 business days,the delivery time is depends on your destination,

Please allow an extra 10 working days during the busy Christmas period. We appreciate your patience.

If your order take longer than 30 working days to arrive please contact us and we will resolve the issue for you. 

During peak holiday seasons, this refund period is extended to 30 working days. You may also be allowed to keep your purchase at no extra cost, at the discretion of the store manager.

REFUNDS

All items can be refunded within 30 days of receiving the order. To be eligible for a refund, your item must have a defect (or similar) and in the same condition that you received it.

Please send us an email directly to 25222689@qq.com. to notify us that you'd like a refund.

Please retain the original delivery packaging, i.e padded envelope or box with address label still attached. Please note this MUST be provided for us to issue a refund in any circumstances.

Once your return is received and checked, we will send you an email to notify you that we have received your returned item. We will do this whether or not we are able to give you a refund.

If your refund is approved, then a credit will automatically be applied to your credit card or original method of payment, within 3 working days.

EXCHANGES

If you would prefer to exchange your order for another item, as long as it is in stock we will send it to you usually within 5 working days of receiving your return. If your requested item is not in stock, we will contact you to discuss your options.


SHIPPING RETURNS

We recommend that you return the goods in appropriate packaging, use a ‘signed for’ delivery method and obtain proof of postage. Do not destroy or dispose of any product, even if it is faulty, before arrangements have been discussed with us.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.


EXEMPTIONS AND EXCEPTIONS

Sale items - Unfortunately, we are not able to refund sale items.

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